workso

FAQ

What you may want to ask

Grouped by install / usage / privacy / pricing / feedback. If you cannot find an answer, leave us a message.

  • Install
  • Usage
  • Privacy
  • Pricing

Install and devices

Install and devices

Which phones and system versions are supported?
HarmonyOS NEXT (API 24 or later). Search for workso in AppGallery and it will tell you whether your device is compatible; Android and iOS are not supported.
Why is the installation package fairly large?
The package is about 246 MB, because it includes the on-device speech recognition engine and video processing (encoding and watermark compositing); in exchange, transcription and recording never need the cloud.
Can I use it on a tablet or a foldable?
It installs and runs on HarmonyOS NEXT tablets and foldables, and the interface adapts to the screen size; whether dual-camera picture-in-picture works depends on whether the device supports two concurrent streams.

Usage

Usage and features

Why is the name/department/organisation line empty?
That line comes from Me → Profile in the app and appears only after you fill it in, in the format name/department/organisation with no label. The nickname and avatar come from your Huawei ID.
Can I move the watermark?
The positions are fixed: the watermark at the top left and the picture-in-picture at the bottom right. Fixed positions keep the watermark from covering the subject and keep type size and spacing consistent after you rotate the phone. Watermark opacity is adjustable.
Can I take photos while recording?
Yes. Tap the shutter during recording to capture a photo with the same watermark; recording continues.
How do I send a scan to someone else?
After scanning you can send it through the system mail client (the file goes as an attachment from your own mailbox), or save it as Word/PDF and share it any way you like.
Does it work offline?
The core features do: recording, photos, scanning and the work diary need no network. AI generation, the weather watermark and membership verification are the exceptions.

Privacy and data

Privacy and data

Do I need to register or sign in?
No registration is needed. The app has no account or password system and does not collect phone numbers; when membership is involved you sign in with your Huawei ID in one tap, only to verify the subscription and show the nickname and avatar.
Are my recordings uploaded?
No. Videos and photos are stored on the device (app directory and system gallery); we do not upload material, and there is no business server that holds it.
Where does AI chat content go?
Straight to the model endpoint you configured; we do not relay or store it. If that endpoint is outside your region, the content is transferred across borders (the app tells you this).
How do I delete my data?
Delete local material in the system gallery or in the app; uninstalling removes the app data kept on the device. To close the membership data linked to your Huawei ID, contact us using the methods in Privacy rights.

Pricing

Pricing and subscriptions

Which features are paid?
Recording and scanning are free forever (video, photos, document scanning, ID scanning, sending scans by email). For other features (contract drafting, document recognition, AI chat, meeting notes, work diary, presentation documents) the pricing and free scope are not final; see Member Centre in the app.
How do I cancel a subscription?
Tap Member Centre → Manage subscription in the app to open the system subscription page, or use Settings → Huawei ID → Subscriptions; after cancelling, benefits stay until the end of the current period.
Can I get an invoice or a refund?
Payment and refunds are handled by AppGallery; apply from the orders and subscriptions in your Huawei ID. The app never takes payment itself.

Feedback

Feedback and contact

How do I report a problem or suggest something?
Leave a message on the user feedback page of this site, or contact us from Me → Report and complaint in the app; we check every message.
How soon will you reply?
We usually reply within 15 working days; reports of illegal or harmful content are handled first.

Still have a question? Tell us directly

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